Payment must be received in full prior to the shipping of any sample collection pack or Home Test Kits. All prices are 'Total'. This means that there are no additional costs.
Methods of payment are: MasterCard, Visa, Visa Electron, Switch, Solo, money orders and cheques. Cheques must be made payable to Cambridge Nutritional Sciences Ltd. and contain the necessary cheque guarantee card information on the reverse.
• Order Confirmation
When you send your order over the internet, CNS will send you an order confirmation by email. All order confirmations will be sent on or before (but no later than) delivery of your sample collection pack or home test kit.
After your payment has been processed we will forward you the necessary sample collection pack / Home Test Kit needed. This should be delivered within 5 working days depending on stock.
Any dates quoted for delivery of the sample collection pack(s) / Home Test Kit(s) are approximate only and CNS shall not be liable for any delay in delivery of the order. Times for delivery shall not be of the essence unless previously agreed by CNS in writing. The order may be delivered by CNS in advance of the quoted delivery date.
It is the express responsibility of you to inspect your order immediately upon delivery. You shall notify CNS within 7 days of delivery in respect of any damage to the sample collection pack(s) / Home Test Kit(s), shortfall or incorrect specification being delivered. If you do not notify CNS within 7 days following delivery, the order received shall be deemed in accordance with the order placed by you and completely satisfactory
• Delivery of your test results
CNS aims to deliver your Test Results within 10 working days of receipt by CNS of your returned sample(s). If CNS are unable to deliver your Test Results within 30 days, CNS will contact you using the means by which your order confirmation was sent, giving you details of the likely delivery date and giving you the option to cancel your order if you would rather not wait. If you decide to cancel your order, CNS will issue a refund of the full price of the Test(s).
• Order Cancellation and Refund
All orders may be cancelled and refunded prior to the issue of the sample collection pack(s) or Home Test Kit(s).
Under the Distant Selling Regulations you may cancel the order within 7 days following the date it was received. To do this you must either notify CNS by email or send a letter to the address provided on the website informing CNS that the order is being returned under the "7 day cooling off period". A refund will be made within 30 days of receiving the cancellation request. Further details of the Distant Selling Regulations can be found at: http://ww.dti.gov.uk/CACP/ca/policy/distanceselling/newregs.htm
Refunds will not be given after the sample collection pack(s) or Home Test Kit(s) has been used.
Your order receipt will be sent with your test results.
• Contact Information
Cambridge Nutritional Sciences Ltd., Eden Research Park, Henry Crabb Road, Littleport, Cambridgeshire CB6 1SE. Tel: 01353 863279 Fax: 01353 863330 Email: email@example.com